Skip to main content

COVID-19 Challenges for IOA

Virtual Meetings | Financial Sustainability | Education/LMS

Challenge: IOA canceled 7 in-person Foundations courses due to COVID-19 in 2020, which would have trained 200+ emerging ombuds. As the largest revenue-generating program for IOA, canceling courses resulted in a significant loss of funds. IOA took bold and decisive action to move the complex program to an online format. Read the full case study to see the results.