Let our integrated services model work for you.
Our integrated services model creates an environment for open collaboration, flexibility, and innovation to support the evolving needs of our association clients. Member Services Teams, led by Association Executives and custom-tailored to fit the unique needs of each association, are at the heart of our service model. Our events and marketing specialists are embedded into each team while our finance experts ensure secure fiscal management across all clients.
President & CEO
Marlis has more than 20 years of experience in the nonprofit sector. As a Seattle restaurateur for over a decade, Marlis became involved in community organizing and board work for several nonprofit organizations, for which she was honored with the City of Seattle Small Business of the Year and the Greater Seattle Business Association Businessperson of the Year awards. Merging her passion for nonprofits and small business, Marlis acquired SBI Management Services in 2007 and has since tripled its client base, making it the largest AMC in Washington state. She has built a strong team culture with an emphasis on modernizing infrastructure and technology to help associations thrive. She oversees the executive team, providing high-level counsel to association members and transitioning clients. She was raised in Buffalo, N.Y. and enjoys spending time outdoors and cooking good meals for friends.
Chief Operating Officer
Alope has been with SBI since 2000, and currently oversees day-to-day operations of the business, finance team and client onboarding. With more than a decade of experience at SBI, Alope has an extensive knowledge base regarding SBI and its clients. She recently worked to achieve accreditation status for SBI from the AMC Institute. She likes that each day at SBI is different, and that the culture allows staff to have a lot of fun while doing great work.
Louise S. Miller, MA, CAE
Vice President of Executive Services
With more than 25 years of association management experience, Louise serves as Executive Director of several of SBI’s largest and/or national clients. She provides best practice counsel to the staff and all of our clients. Her expertise includes strategic planning and governance, fiscal management and budgeting, educational program development, credentialing and large event management. Louise is particularly proud of leading ADRP from an all-volunteer-managed association to one with professional staff, and seeing the resulting growth in membership, conference attendance, and reserves.
Vice President of Client Success
Michele provides her clients with strong strategic direction drawing on 15+ years as a CEO of a global aerospace high temperature textiles company and as a current business mentor with the Service Corp of Retired Executives. Foundational business practices, start-up and growth initiatives combined with outreach and government affairs are some of the key areas where Michele provides value and direction for her SBI clients.
Patty Anderson, CAE, IOM
Senior Association Executive
With more than 30 years of association management experience, Patty provides a senior level of knowledge in management, leadership, and event management to her clients. The common thread throughout her career has been not only serving, but helping the associations she works with grow and thrive. In addition to earning the Certified Association Executive (CAE) credential, she is a graduate of the U.S. Chamber of Commerce’s Institute for Organization Management (IOM). Patty was a partner in the reputable association management company Melby, Cameron & Anderson that was acquired by SBI in 2016. She also had the pleasure of serving eight years as the Executive Director for the Washington Society of Association Executives (WSAE).
Kelsi comes to SBI with a background in Association Management. She has supported many clients focusing on areas of member services and coordinating meetings & conference. Kelsi’s top strengths are her attention to details while owning projects, building client relationships, and creating efficiencies throughout processes. In her off time, she can be found spending time with her family, watching sports, and exploring new places to eat.
Member Services Administrator
Stephanie Couch comes to SBI from the world of theater. Actor, director, writer, producer, front of house, behind-the-scenes, teaching artist – she has done it all! She is excited to bring her creative mind and talents to the SBI stage and continue the customer service excellence that SBI is known for as a part of the Member Services team. An avid photographer, Stephanie can usually be found behind a camera in her downtime or in her backyard gardening.
Member Services Administrator
Sarah joined SBI with a diverse background in organization management, legal work, and video production. She combines her creative and administrative backgrounds to provide excellent customer service and find creative solutions for association members. She is passionate about using her skills to help mission-driven organizations achieve their goals. Outside of the office, you can find her exploring the mountains, biking around the city, or painting along with Bob Ross videos.
Kristen came to SBI in 2017 from the software industry. She was looking for a role where she felt like she was really helping to better people’s lives, not just a company’s bottom line. Her professional background is in Human Resources, with a focus on systems and database management. Her strengths are top notch customer service, accuracy in data maintenance and reporting, and streamlining processes and procedures. Kristen works remotely, traveling the United States in an RV with her husband and dog. She’s always looking for a new adventure!
Director of Member Services
Tiffany comes to SBI with ten years of experience providing support to Boys & Girls Clubs. Wearing many hats, she supported event planning for annual auctions, luncheons, and monthly leadership meetings, while also managing teen programming and executing club-wide correspondence. Tiffany’s favorite thing about supporting events are all the little details coming together. She is excited to continue her professional growth in the non-profit management industry. When she isn’t working on events she becomes a karaoke star, entertaining all those around her.
Director of Business Development
Lindsay oversees business development and collaborates closely with marketing and events team members to adopt and implement best practices. As a Seattle native, she has been involved with local non-profits for many years and her favorite part of working for SBI is the people. In addition to working with an awesome, hardworking team, Lindsay enjoys the opportunity to build relationships with and learn from so many passionate volunteers and expert vendors in a wide variety of industries.
Member Services Administrator
Aubrie came to SBI with over 10 years of stellar customer service support. After a two year spell as a dog groomer and manger for her family’s business, she returned to association management, excited to assist in the growth and development of non-profits. She thrives on planning, problem-solving, and providing results. When she’s not making to-do lists, she can be found checking out live music, cooking a new dish with her husband, and reminding her dogs to get off of the couch.
Krystina’s driving force in life is to elevate the human experience. She likes to connect with others and help them expand—whether for their own personal enrichment or to benefit their work. With this purpose in mind, she supports a diverse set of nonprofits achieve their own missions. Her background with professional and trade associations brought her to SBI Association Management, where she strives to make every member experience the best it can be. If you can’t find Krystina, try looking at the top of the nearest mountain or at your local cheeseburger joint. Her Boston Terrier, Bean, can lead you in the right direction.
Member Services Coordinator
Hanna brings dependability, flexibility, and a vivacious energy to SBI. With a background in customer service and nonprofits, she looks forward to learning all she can about association management. She’s excited to see how she can apply the skills from her coffee house and camp experience to working with the excellent people at SBI and their clients. When Hanna’s not in the office she dabbles in all kinds of hobbies, most recently sewing and writing.
Stacey moved to Seattle from Australia in 1999. In Australia, she worked both as a teacher and in education management. In Seattle, Stacey continued as an educator supporting families with new babies. More recently she worked at a large Seattle non-profit. Stacey loves to help people and organizations grow and support their goals. Stacey is a seasoned cyclist and enjoys running in her free time.
Meetings & Events
Ally discovered her love for planning events as a student leader during high school and college. Ever since then she has immersed herself in various clubs and organizations, always keeping one toe in event planning. After spending the last year traveling the country coordinating teacher development seminars, she is thrilled to be part of such an entertaining and innovative company. She is still fine-tuning her craft, having only graduated in 2017. When she is not in the office, you can find her lost in a used bookstore, exploring nature, or drinking a vat of tea.
Director of Events
Megan is a firm believer that each day is a new adventure and your life is what you make it. With a background in nonprofit and event management, Megan loves seeing ideas, visions and a well thought out plan come together. She enjoys seeing all the small parts incorporate to create a successful experience for all event attendees. When she is not in a planning meeting, you can find her outside with her two mini dachshunds, cheering on the Indianapolis Colts, or checking out the newest craft brewery.
Terry Onustack, CMP
Event Planning Executive
Terry brings a broad background of management experience in both corporate and non-profit events, communications, and marketing to SBI. He is a seasoned Certified Meetings Professional with more than 20 years of experience including serving as meetings and education manager for an international medical association, which entailed overseeing congresses of more than 7,000 attendees. Terry is especially proud of his work on the evolution of the ALISE Conference, making the planning process easier and more efficient for both the conference leadership and staff.
Karen has a long history of planning complex events both large and small, in the non-profit and health care industries. She seeks to build first-rate relationships with everyone she meets, and thrives on project collaboration. Karen has launched and run science fiction conventions for fun, which helped her to develop excellent communication skills with a highly diverse population. In her spare time she loves plotting adventures with her husband, creating stained glass and jewelry, and cuddling up with her cats and a good book.
Marketing & Communications
Director of Marketing & Communications
Katie is a team player who is dedicated to having fun while doing serious work. Her intrinsic enthusiasm and passion for helping others succeed make her a great fit for our team. She has a background in marketing and communications and enjoys the creative and collaborative process involved in helping clients thrive. She says the best part of her job is getting to work with high-performing professionals and experts from many different industries, but we know it’s also the endless amounts of coffee. Outside of work, Katie devotes much of her time to exploring the outdoors with her Dobermann Pinscher, Bentley, and reading good books.
Marketing & Communications Coordinator
Connor is excited to be part of a company that is so forward-thinking, innovative, and collaborative. She loves working with and learning from the large variety of SBI’s association clients. Drawing on her diverse background in retail, event organization, and graphic design Connor focuses on customizing customer service. She enjoys making a difference for her clients by listening, building strong organizational systems, and creating user-friendly content. In her spare time, Connor enjoys crafting, cooking, traveling around the world, and exploring the wilderness.
Marketing & Communications Coordinator
Makenna is excited to use her experience in marketing, graphic design, and copywriting to help develop and manage SBI’s diverse client base of associations. With her strong creative background and technical knowledge, Makenna enjoys editing and innovating, constantly seeking new and efficient methods to improve best practices in all things marketing. In her spare time, Makenna can be found baking, reading, playing with her dogs, going to the gym, or spending time with her friends and family.
Finance, Administration & Operations
Information Services Specialist
Ceri finds being the home base for associations rewarding, and loves learning about what various association volunteers are doing in their communities and how they are changing the world. Ceri’s responsibilities include database and event management, providing customer service to association members face-to-face, at events and over the phone, and prepping and staffing many monthly educational programs and meetings.
Steven Burger brings several areas of expertise to SBI. He spent three years as a legal assistant and seven years as a financial account executive, acting as a liaison between clients and financial institutions, managing accounts with values in the millions. He likes the sense of accomplishment that comes at the end of each day and is steadfast in completing his tasks efficiently.
Diana, who joined SBI in 2007 as a bookkeeper, worked for several years as office branch manager for an international technical equipment company in Lithuania. While there, she maintained customer relations, ensuring the growth of sales and efficient customer service. Diana also participated in financial planning, budgeting and helping customers to obtain financing for their projects.