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Seattle, WA – January 2, 2019

SBI, a Seattle-based association management company, is proud to announce the International Ombudsman Association (IOA) as its newest full-service association management client.

As the largest international association of professional organizational ombudsman practitioners in the world, IOA represents nearly 900 members and supports organizational ombudsmen from the United States and worldwide working in corporations, universities, nonprofit organizations, government entities, and non-governmental organizations. SBI will serve as the IOA corporate office and headquarters and support the mission of the organization with a full suite of services, to include overseeing operations, board support, event management, financial management, and marketing and communications. As part of this agreement, SBI will also provide conference management for the 2019 IOA Annual Conference this April in New Orleans, Louisiana, that is expected to attract more than 400 industry professionals. SBI took on operations January 2, 2019, and soon after implemented and launched a new website and association management system (AMS) on the MemberClicks platform.

“SBI is honored to partner with IOA in their mission to advance the profession of organizational ombuds and ensure that practitioners are able to work to the highest professional standards,” said Marlis Korber, President, SBI Association Management. “IOA has made significant advances and we look forward to working with IOA leaders on the next chapter to realize growth for the organization, remaining relevant to an expanding and diversifying membership base, and retaining leaders who represent the highest standards of the organizational ombudsman profession.”

When asked what set SBI apart from others who responded to their proposal for management services, IOA President Marcia Martinez-Helfman responded, “After contacting other organization leaders who work with SBI and hearing about their experiences, we were very impressed by their descriptions of the tailored and personalized attention they received. We found that the SBI proposal reflected a thorough effort on their part to learn about and understand not only our organization, but also the ombuds profession. During our interviews and my visit to the SBI office, we were struck not by only the professionalism of the organization, but also the perspective they conveyed that our success will be their success. We are hopeful that this new relationship will propel us forward in new and exciting directions, and look forward to learning and benefiting from SBI’s expertise.”


About SBI
As the largest association management company (AMC) in the Pacific Northwest, SBI Association Management is known for providing innovative technology solutions, marketing, event management, financial and executive services to manage and grow member-based professional societies and associations. For more than 30 years, SBI has provided strategic counsel and managed the day-to-day of its client organizations so their members can thrive.

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