Member Services

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Kelsi Brisebois

Kelsi comes to SBI with a background in Association Management. She has supported many clients focusing on areas of member services and coordinating meetings & conference. Kelsi’s top strengths are her attention to details while owning projects, building client relationships, and creating efficiencies throughout processes. In her off time, she can be found spending time […]

Stephanie Couch, VEMM

Stephanie Couch comes to SBI from the world of theater. Actor, director, writer, producer, front of house, behind-the-scenes, teaching artist – she has done it all! She is excited to bring her creative mind and talents to the SBI stage and continue the customer service excellence that SBI is known for as a part of […]

Sadie Countryman

Sadie was born and raised in the Great Pacific Northwest and loves the rain, thank you very much! She has a varied background in customer service ranging from retail to college life (housing) and admissions. Sadie comes to us from the Central Washington University – Lynnwood Center campus, where she wore many hats both as a […]

Ceri Farrow

Ceri finds being the home base for associations rewarding, and loves learning about what various association volunteers are doing in their communities and how they are changing the world. Ceri’s responsibilities include database and event management, providing customer service to association members face-to-face, at events and over the phone, and prepping and staffing many monthly educational programs and meetings.

Felicia Kenan, MPA, CMP, CAE

Felicia is a career association management professional with over 17 years of experience in the industry. A North Carolina native, Felicia received a BA from North Carolina State University in Technical Communication. After a brief career in corporate America as an internet project manager, Felicia was introduced to the non-profits arena when she joined a […]

Tiffany Hanzo

Tiffany has been with SBI since 2016, and has grown among the member services ranks to become our Director of Member Services, while also serving as Executive Director of National Association of Environmental Professionals and Washington Recreation and Park Association. Prior to working with SBI, Tiffany worked in a management role with Boys and Girls […]

Hanna Twiss-Brooks, VEMM

Hanna brings dependability, flexibility, and positive energy to SBI. She is a must-have when updating and documenting new and existing processes. Her attention to detail and helpful attitude help implement new tech, train new employees, and support clients across the company. When Hanna’s not in the office, she enjoys solving murder mysteries with her partner, […]

Stacey Williams

Stacey moved to Seattle from Australia in 1999. In Australia, she worked both as a teacher and in education management. In Seattle, Stacey continued as an educator supporting families with new babies. More recently she worked at a large Seattle non-profit. Stacey loves to help people and organizations grow and support their goals. Stacey is […]

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SBI has a “Team” approach and mentality in dealing with IOA. They go the extra mile in working with the various committees and leadership on tasks, projects, and strategy. It has proven for me to be a very comfortable relationship and one that adds value in ways that IOA has long needed.
CHUCK HOWARD, EXECUTIVE DIRECTOR, INTERNATIONAL OMBUDSMAN ASSOCIATION
Delightful group with whom to work. Has gone to great lengths to understand, assimilate and coordinate the process of our Society.
CHARLES CODDINGTON, BOARD MEMBER, PACIFIC COAST REPRODUCTIVE SOCIETY
The SBI team has supported our organization for many years. As running the back-office of a non-profit is a skillset we don’t really have a lot of in our organization, we really could not survive without their support. I would happily recommend their services!
TRAVIS SHUMAKER, PRESIDENT, LAKE WASHINGTON HUMAN RESOURCE ASSOCIATION
I highly recommend SBI to any association seeking outside management.
PAUL DUDLEY, VP FINANCE, PACIFIC COAST REPRODUCTIVE SOCIETY
This is my first time as president of a professional organization. I was willing to take on this role because I knew that SBI would provide some “institutional memory” and support through transitions.
JOSHUA BESS, PRESIDENT, WASHINGTON STATE PSYCHIATRIC ASSOCIATION
We love working with SBI! Preparing for and running our annual conference is made simple and straight forward due to their expertise.
MOUSA SHAMONKI, PRESIDENT, PACIFIC COAST REPRODUCTIVE SOCIETY
The board meeting was fabulous. I think the diversity session was very well-received. The strategic planning session was great and gave us concrete strategic areas to work on going forward.
TERESA COSTANTINIDIS, PRESIDENT, WESTERN ASSOCIATION OF COLLEGE AND UNIVERSITY BUSINESS OFFICERS
During the first year…we were able to establish a solid relationship that truly has been fruitful…We look forward to continuing our important work in partnership with the SBI team.
MARCIA MARTÍNEZ-HELFMAN, PRESIDENT, INTERNATIONAL OMBUDSMAN ASSOCIATION
We’ve collaborated on ways to bring expenses under control, streamline and improve processes, and received great advice and counsel about how to deal with a variety of strategic and operational issues.
NATHAN DEILY, PAST PRESIDENT, LAKE WASHINGTON HUMAN RESOURCE ASSOCIATION
Working with SBI has provided increased capacity for the Board to focus on setting direction because now our leadership has the time to strategize on the future of a fast-changing profession.
JULIE BOSTIAN, PAST PRESIDENT, ASSOCIATION OF DONOR RELATIONS PROFESSIONALS
SBI’s technical expertise, professionalism, responsiveness, organizational strength and depth, attention to detail and support has contributed to the quality trainings offered to our members.
LORI CUMMINGS, PROFESSIONAL DEVELOPMENT CHAIR, WASHINGTON RECREATION & PARK ASSOCIATION
Having SBI’s assistance and expertise has been critical to our organization’s growing success and in meeting the needs of members to connect and share information with one another.
GINA GALLUPPI, NEWSLETTER EDITOR, ASSOCIATION OF DONOR RELATIONS PROFESSIONALS
We have loved our collaboration with SBI with their insights and strengths in marketing, financial planning and event management that have complemented our Academy committee structure and allowed us to grow in our vision and celebrate our accomplishments as we enter our 75th year and plan for growth in the next quarter-century.
LAUREN PATTON, PRESIDENT, THE AMERICAN ACADEMY OF ORAL MEDICINE
Very responsive to queries. Help with organizational issues. Knowledgeable team.
CESAR MIGLIORATI, PRESIDENT, THE AMERICAN BOARD OF ORAL MEDICINE
SBI took the management reins for our organization well into our annual conference planning cycle when our predecessor provider terminated relations unexpectedly. The SBI team hit the ground running and demonstrated superior flexibility and support to make the conference a success… and they have only built upon that success since.
MARK PATTERSON, CONFERENCE COMMITTEE CO CHAIR, INTERNATIONAL OMBUDSMAN ASSOCIATION
For us, as a small organization of two staff members, SBI is able to increase our impact around our mission and effectively support us in the areas of finance, marketing & communication and event planning.
SHOSHANNA SUMKA, EXECUTIVE DIRECTOR, INDEPENDENT SCHOOLS EXPERIENTIAL EDUCATION NETWORK

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Our team does it all, and does it well! All under one roof.