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Kelsi Brisebois
Kelsi comes to SBI with a background in Association Management. She has supported many clients focusing on areas of member services and coordinating meetings & conference. Kelsi’s top strengths are her attention to details while owning projects, building client relationships, and creating efficiencies throughout processes. In her off time, she can be found spending time […]
Stephanie Couch, VEMM
Stephanie Couch comes to SBI from the world of theater. Actor, director, writer, producer, front of house, behind-the-scenes, teaching artist – she has done it all! She is excited to bring her creative mind and talents to the SBI stage and continue the customer service excellence that SBI is known for as a part of […]
Sadie Countryman
Sadie was born and raised in the Great Pacific Northwest and loves the rain, thank you very much! She has a varied background in customer service ranging from retail to college life (housing) and admissions. Sadie comes to us from the Central Washington University – Lynnwood Center campus, where she wore many hats both as a […]
Tiffany Hanzo
Tiffany has been with SBI since 2016, and has grown among the member services ranks to become our Director of Member Services, while also serving as Executive Director of National Association of Environmental Professionals and Washington Recreation and Park Association. Prior to working with SBI, Tiffany worked in a management role with Boys and Girls […]
Michael Majdalany, CAE
Michael Majdalany, CAE, spent 10 years at Sun Microsystems, where he was last the Director of Worldwide Marketing for the Academic & Research Computing group, having helped Sun build its education market into a $600 million business.
A 20 year veteran of the computer industry, Majdalany has a broad international background that includes four years in […]
Khaila San Juan
With more than 10 years of customer and member services experience, Khaila prides herself on her reliability and kindness. Her passions outside of work include coaching swimming and building projects as well as caring for two pet fish and a snail.
Kelley Santos
Kelley comes to SBI with more than 20 years of experience as an executive assistant in the C-suite. This background gives her the ability to multi-task, manage complex projects, and work well under pressure. She thrives in an ever-changing, fast-paced environment. As a Texas native, she graduated with a BS in Marketing from the University […]
Tiffany Suscheck
Tiffany brings Enthusiasm with a capital “E” to SBI. She has spent her entire career in customer-facing roles (with the exception of her 3-month stint as a cake decorator). With a bachelor’s in Communications, Tiffany’s goal is to brighten a client’s day and make sure she has a personalized connection with everyone she meets. When […]
Dina Tassell
Dina Tassell brings over 15 years experience in administration, with more than 5 years of experience supervising administrative personnel for Arthur Anderson, in the areas of report processing, budget preparation, workflow management, with extensive experience in records and file management.
Tassell’s role includes member records management (both physical files and database systems), application processing, membership renewals, […]
Hanna Twiss-Brooks, VEMM
Hanna brings dependability, flexibility, and positive energy to SBI. She is a must-have when updating and documenting new and existing processes. Her attention to detail and helpful attitude help implement new tech, train new employees, and support clients across the company. When Hanna’s not in the office, she enjoys solving murder mysteries with her partner, […]