Team Manager

As the leading Association Management Company (AMC) in the Pacific Northwest, SBI Association Management is known for providing innovative technology solutions, marketing, event management, financial, and executive services to manage and grow member-based, professional societies and associations.

Employees in this position supervise and oversee a client service team’s workflow, and provide guidance to staff on association best practices and company standards and procedures. In addition, this position provides executive-level client support and project management. This is a great role for a program or project manager who has a passion for coaching and motivating employees and a special talent for time management, understanding workloads and allocating resources where they are needed most. This position reports to an Association Executive.

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Primary Responsibilities

  • Become a mastermind at utilizing our professional services automation platform to dispatch work to team members
  • Successfully multi-task and prioritize workload; delegate work effectively to team members
  • Supervise team members in scheduling, prioritizing, and managing workloads
  • Hold one-on-one meetings with team members and provide progress reports to AEs
  • Lead team meetings; prepare meeting agendas
  • In AE’s absence, serve as primary point of contact for clients and team members
  • Own the execution and implementation of assigned projects with a strong sense of accountability
  • Set up, manage, and maintain multiple client databases; make suggestions for improvements and offer timelines for implementation
  • Create, assign, and complete projects and service tickets in professional services automation platform
  • Monitor client scopes of work and partner with association executives to make modifications during the annual review process or as warranted by special project needs
  • Provide support to all team members in using MemberClicks association management software; manage the implementation of new client MemberClicks accounts and/or existing client upgrades
  • In conjunction with association executives, manage team labor budgets
  • Provide day-to-day customer service, administrative support, and project management as well as marketing and event coordination to a portfolio of associations
  • Participate in interviews and hiring decisions
  • Lead staff onboarding and orientation
  • Actively participate and provide input in staff reviews, professional development plans, and performance improvement plans
  • In conjunction with SBI leadership team, develop, implement, conduct, and monitor staff training for new and existing team members
  • Serve as project manager for selected SBI and client projects
  • Develop and implement staff recognition programs in collaboration with other Team Managers

Desired Qualifications

  • 3+ years relevant account services, program, or project management experience
  • Experience managing staff preferred
  • Bachelor’s degree in business, human resources, nonprofit management or related field preferred
  • Innovative and resourceful; actively seeks opportunities to take a leadership role in improving services, processes, and procedures
  • Direct experience coordinating volunteer-led programs/events and/or staffing committees or Boards of Directors desirable
  • Experience working with multiple clients simultaneously is desirable
  • Ability to see the big picture and strategically align services and programs with overarching client goals
  • High energy, positive, professional attitude, take pride in work product
  • Ability to work with a wide range of personalities and styles
  • Proactive thinker with a positive, “whatever it takes” approach
  • Tech-savvy; strong computer skills to include Microsoft Office, CRM and/or AMS platforms, event registration systems, and online applications
  • Basic website management experience and/or knowledge of CMS platforms, email marketing programs, and HTML preferred
  • Exceptional client service skills and enjoys working with the public
  • Strong time management skills and ability to manage concurrent tasks efficiently
  • Superior attention to detail; first-class organizational skills
  • Excellent written and verbal communication skills
  • Washington State Driver’s License and good driving record

What we offer

A highly collaborative and professional atmosphere where innovation, proactivity, and efficiency rule. We work hard together and laugh even harder. Our Shindig Squad plans fun parties, potlucks, happy hours, recognition awards, and more! We value problem-solvers and change-agents, and your contributions will be truly appreciated.

Annual salary DOE plus: health insurance paid at 80%, 401K employer contribution, 10 paid holidays, vacation and wellness time, professional development plan, and an annual educational stipend.

This position is based out of SBI’s office located in the Northgate area of Seattle, Washington. SBI was named as one of the 2012 finalists for Washington’s Best Workplaces by the Puget Sound Business Journal and we have a hardworking, dedicated team who will participate in the hiring process. All finalists will receive a background check.

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