Our Team

/Our Team/

Let our integrated services model work for you.

Our integrated services model creates an environment for open collaboration, flexibility, and innovation to support the evolving needs of our association clients. Member Services Teams, led by Association Executives and custom-tailored to fit the unique needs of each association, are at the heart of our service model. Our events and marketing specialists are embedded into each team while our finance experts ensure secure fiscal management across all clients.

Executive Team

Marlis Korber


Marlis has more than 20 years of experience in the nonprofit sector. As a Seattle restaurateur for over a decade, Marlis became involved in community organizing and board work for several nonprofit organizations, for which she was honored with the City of Seattle Small Business of the Year and the Greater Seattle Business Association Businessperson of the Year awards. Merging her passion for nonprofits and small business, Marlis acquired SBI Management Services in 2007 and has since tripled its client base, making it the largest AMC in Washington state. She has built a strong team culture with an emphasis on modernizing infrastructure and technology to help associations thrive. She oversees the executive team, providing high-level counsel to association members and transitioning clients. She was raised in Buffalo, N.Y. and enjoys spending time outdoors and cooking good meals for friends.

Alope Pardee

Alope Pardee

Vice President, Finance & Operations

Alope has been with SBI since 2000, and currently oversees day-to-day operations of the business, finance team and client onboarding. With more than a decade of experience at SBI, Alope has an extensive knowledge base regarding SBI and its clients. She recently worked to achieve accreditation status for SBI from the AMC Institute. She likes that each day at SBI is different, and that the culture allows staff to have a lot of fun while doing great work.

Andrew Estep

Andrew L. Estep, CAE

Director of Executive Services

Andrew is a champion of collaborative process, understanding the wisdom that nonprofit boards of directors and committees can offer their organizations. He feels good at the end of the day knowing that a project is complete. In his off hours, Andrew enjoys dining with friends, online video games and coaxing his vegetable garden to grow.

Lindsay Jennings

Lindsay Jennings

Director of Business Development

Lindsay oversees business development and collaborates closely with marketing and events team members to adopt and implement best practices. As a Seattle native, she has been involved with local non-profits for many years and her favorite part of working for SBI is the people. In addition to working with an awesome, hardworking team, Lindsay enjoys the opportunity to build relationships with and learn from so many passionate volunteers and expert vendors in a wide variety of industries.

Tom Tidyman

Tom Tidyman, II

Director of Member Services

Tom manages a team of staff who support 12 of our associations, three of which he serves as Executive Director. As Director of Member Services, he works with the administrative leads on all our nonprofits to ensure they give the best support to members. Tom loves working with nonprofits that promote professional development for their respective industries. Continuing education and lifelong learning are a few of his passions, and he enjoys helping organizations achieve those goals through his work at SBI.

Member Services

Patty Anderson, CAE, IOM

Association Executive

Louise S. Miller, MA, CAE

Senior Association Executive

With more than 25 years of association management experience, Louise serves as Executive Director of several of SBI’s larger and/or national clients. She provides best practice counsel to the staff and all of our clients. Her expertise includes strategic planning and governance, fiscal management and budgeting, educational program development, and large meeting management. Louise is particularly proud of leading ADRP from an all volunteer-managed association to one with professional staff, and seeing the growth in membership and conference attendance that has happened as a result.

Michele Reeder

Association Executive

Michele provides her clients with strong strategic direction drawing on 15+ years as a CEO of a global aerospace high temperature textiles company and as a current business mentor with the Service Corp of Retired Executives. Foundational business practices, start-up and growth initiatives combined with outreach and government affairs are some of the key areas where Michele provides value and direction for her SBI clients.

Connor Boyd

Member Services Administrator

Connor is excited to be part of a company that is so forward-thinking, innovative, and collaborative. She loves working with and learning from the large variety of SBI’s association clients. Drawing on her diverse background in retail, event organization, and graphic design Connor focuses on customizing customer service. She enjoys making a difference for her clients by listening, building strong organizational systems, and creating user-friendly content. In her spare time, Connor enjoys crafting, cooking, traveling around the world, and exploring the wilderness.

Emily Chadwick

Member Services Manager

Emily finds her work rewarding knowing that she is providing nonprofits with great customer service and the tools and support they need to give their members better opportunities to succeed in their professions. She works closely with a variety of professional development committees and supports associations with volunteer management, marketing and events. In her free time, Emily enjoys hiking, baking, and on a rainy day, binge watching The West Wing.

Sara Dyel

Member Services Manager

Sara joined SBI with over seven years’ experience in nonprofit and association management in the healthcare and library sectors. Sara’s expertise is in program planning, management and support. She relocated to Seattle from St. Louis and enjoys exploring the city with her husband. Sara also enjoys taking her husband, her cat Stella, and dog Nico on long walks.

Ceri Farrow

Member Services Coordinator

Ceri finds being the home base for associations rewarding, and loves learning about what various association volunteers are doing in their communities and how they are changing the world. Ceri’s responsibilities include database and event management, providing customer service to association members face-to-face, at events and over the phone, and prepping and staffing many monthly educational programs and meetings.

Tiffany Hanzo

Member Services Coordinator

Tiffany comes to SBI with ten years of experience providing support to Boys & Girls Clubs. Wearing many hats,  she supported event planning for annual auctions, luncheons, and monthly leadership meetings, while also managing teen programming and executing club-wide correspondence. Tiffany’s favorite thing about supporting events are all the little details coming together. She is excited to continue her professional growth in the non-profit management industry. When she isn’t working on events she becomes a karaoke star, entertaining all those around her.

Alecia Livie

Member Services Administrator

After Alecia graduated from Washington State University with a bachelor’s degree in Communications, she continued on to get her certificate in Nonprofit Management from the University of Washington. Member services, event logistics, and website management are her favorite aspects of working in association management. She loves assessing processes and work procedures to find more efficient ways to accomplish goals. Outside of work, she creates copper etched jewelry and loves going to art events.

Sarah Quick

Member Services Manager

Sarah joined SBI in 2014 with more than seven years’ experience working with nonprofit organizations. In her role, she provides customer service, volunteer support and event coordination. She is particularly proud of her work on the CREW Signature Event, which recently raised more than $10,000 for the CREW Network Foundation. In her free time, she enjoys reading, writing and attending local concerts.

Shantae Young

Member Services Administrator

Shantae is excited to work for a company that is focused on the growth and success of their nonprofit clients. She loves a challenge and can’t wait to be a part of a team that will help her not only think outside of the box, but assist in her professional growth. She has a background in customer service as well as content writing, which she can’t wait to apply at SBI. When she is not at work she loves to get lost in music, a good book, or any Netflix show, with enough longevity/depth to sustain her binge watching habit.

Meetings & Events

Amaira Gallagher

Event Coordinator

Amaira joined SBI with many years of professional office and management experience. She looks forward to learning everything about association management and our clients. She is excited to be part of an amazing company that does so much for nonprofits around the state and across the country. In her spare time, Amaira enjoys going to the movies, going to the gym, and spending time with friends outdoors when the weather allows it.

Rachel Horgan

Event Manager

Rachel has always been passionate about events and has spent the past six years devoted to fine-tuning her craft. Her background includes: weddings, meetings, hotels, sales at a DMC, and corporate in-house planning. When she’s not overdosing on caffeine in the office, she can be found playing soccer, speaking at toastmasters, or re-watching Amy Schumer’s stand up.

Terry Onustack, CMP

Event Planning Executive

Terry brings a broad background of management experience in both corporate and non-profit events, communications, and marketing to SBI. He is a seasoned Certified Meetings Professional with more than 20 years of experience including serving as meetings and education manager for an international medical association, which entailed overseeing congresses of more than 7,000 attendees. Terry is especially proud of his work on the evolution of the ALISE Conference, making the planning process easier and more efficient for both the conference leadership and staff.

Karen Thompson

Event Manager

Karen has a long history of planning complex events both large and small, in the non-profit and health care industries. She seeks to build first-rate relationships with everyone she meets, and thrives on project collaboration. Karen has launched and run science fiction conventions for fun, which helped her to develop excellent communication skills with a highly diverse population. In her spare time she loves plotting adventures with her husband, creating stained glass and jewelry, and cuddling up with her cats and a good book.

Marketing & Communications

Hannah Balbon

Marketing & Communications Coordinator

Hannah brings experience in marketing and communications, social media marketing, events planning, and graphic design to our associations. She holds a Sales Program Certificate and a Marketing degree from the University of Washington – Foster School of Business. Hannah likes to think out of the box while maintaining a high quality of work. In her spare time, she enjoys playing music and sports, traveling, hiking, and trying exotic food. She is also passionate about giving back to the community and her home country, the Philippines.

Cara Condon

Marketing & Communications Coordinator

Drawing on her experience in social media marketing, graphic design, and research, Cara focuses on creating marketing materials and website development. Cara enjoys making a difference in her position by creating engaging and exciting content which encourages association members to attend events that will help to better them professionally. In her spare time, Cara enjoys reading, taking dance classes, and cuddling with her cat.

Finance, Administration & Operations

Will Brand


Will joined SBI after years of working with nonprofits, and is currently pursuing his CPA certification. He enjoys working with nonprofits, and appreciates the opportunity at SBI to gain familiarity with many different types of organizations. Will spends a lot of his spare time painting, and has recently celebrated his first show.

Steven Burger

Finance Coordinator

Steven Burger brings several areas of expertise to SBI. He spent three years as a legal assistant and seven years as a financial account executive, acting as a liaison between clients and financial institutions, managing accounts with values in the millions. He likes the sense of accomplishment that comes at the end of each day and is steadfast in completing his tasks efficiently.

Michelle Geller

Operations Coordinator

Michelle joined SBI as a bookkeeper, but her skillset quickly expanded her role into being the go-to technology resource and problem-solver. She enjoys working at SBI because of how much fun she has with colleagues, and that teams always come together to support each other during busy times. In her free time, she enjoys reading, writing, knitting, and gardening.

Diana Vengrovski


Diana, who joined SBI in 2007 as a bookkeeper, worked for several years as office branch manager for an international technical equipment company in Lithuania. While there, she maintained customer relations, ensuring the growth of sales and efficient customer service. Diana also participated in financial planning, budgeting and helping customers to obtain financing for their projects.

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