Our Team

/Our Team/

Let our integrated services model work for you.

Our integrated services model creates an environment for open collaboration, flexibility, and innovation to support the evolving needs of our association clients. Member Services Teams, led by Association Executives and custom-tailored to fit the unique needs of each association, are at the heart of our service model. Our events and marketing specialists are embedded into each team while our finance experts ensure secure fiscal management across all clients.

Executive Team

Marlis Korber


Marlis has more than 20 years of experience in the nonprofit sector. As a Seattle restaurateur for over a decade, Marlis became involved in community organizing and board work for several nonprofit organizations, for which she was honored with the City of Seattle Small Business of the Year and the Greater Seattle Business Association Businessperson of the Year awards. Merging her passion for nonprofits and small business, Marlis acquired SBI Management Services in 2007 and has since tripled its client base, making it the largest AMC in Washington state. She has built a strong team culture with an emphasis on modernizing infrastructure and technology to help associations thrive. She oversees the executive team, providing high-level counsel to association members and transitioning clients. She was raised in Buffalo, N.Y. and enjoys spending time outdoors and cooking good meals for friends.

Alope Pardee

Alope Pardee

Vice President, Finance & Operations

Alope has been with SBI since 2000, and currently oversees day-to-day operations of the business, finance team and client onboarding. With more than a decade of experience at SBI, Alope has an extensive knowledge base regarding SBI and its clients. She recently worked to achieve accreditation status for SBI from the AMC Institute. She likes that each day at SBI is different, and that the culture allows staff to have a lot of fun while doing great work.

Lindsay Jennings

Lindsay Jennings

Director of Business Development

Lindsay oversees business development and collaborates closely with marketing and events team members to adopt and implement best practices. As a Seattle native, she has been involved with local non-profits for many years and her favorite part of working for SBI is the people. In addition to working with an awesome, hardworking team, Lindsay enjoys the opportunity to build relationships with and learn from so many passionate volunteers and expert vendors in a wide variety of industries.

Member Services

Louise S. Miller, MA, CAE

Senior Association Executive

With more than 25 years of association management experience, Louise serves as Executive Director of several of SBI’s largest and/or national clients. She provides best practice counsel to the staff and all of our clients. Her expertise includes strategic planning and governance, fiscal management and budgeting, educational program development, credentialing and large event management. Louise is particularly proud of leading ADRP from an all-volunteer-managed association to one with professional staff, and seeing the resulting growth in membership, conference attendance, and reserves.

Michele Reeder

Association Executive

Michele provides her clients with strong strategic direction drawing on 15+ years as a CEO of a global aerospace high temperature textiles company and as a current business mentor with the Service Corp of Retired Executives. Foundational business practices, start-up and growth initiatives combined with outreach and government affairs are some of the key areas where Michele provides value and direction for her SBI clients.

Patty Anderson, CAE, IOM

Senior Association Executive

With more than 30 years of association management experience, Patty provides a senior level of knowledge in management, leadership, and event management to her clients. The common thread throughout her career has been not only serving, but helping the associations she works with grow and thrive. In addition to earning the Certified Association Executive (CAE) credential, she is a graduate of the U.S. Chamber of Commerce’s Institute for Organization Management (IOM). Patty was a partner in the reputable association management company Melby, Cameron & Anderson that was acquired by SBI in 2016. She also had the pleasure of serving eight years as the Executive Director for the Washington Society of Association Executives (WSAE).

Katie Berry

Team Manager

Katie is a team player who is dedicated to having fun while doing serious work. Her intrinsic enthusiasm and passion for helping others succeed make her a great fit for our team. She has a background in marketing and communications and enjoys the creative and collaborative process involved in helping clients thrive. She says the best part of her job is getting to work with high-performing professionals and experts from many different industries, but we know it’s also the endless amounts of coffee. Outside of work, Katie devotes much of her time to exploring the outdoors with her Dobermann Pinscher, Bentley, and reading good books.

Kelsi Brisebois

Project Coordinator

Kelsi comes to SBI with a background in Association Management. She has supported many clients focusing on areas of member services and coordinating meetings & conference. Kelsi’s top strengths are her attention to details while owning projects, building client relationships, and creating efficiencies throughout processes. In her off time, she can be found spending time with her family, watching sports, and exploring new places to eat.

Ceri Farrow

Member Services Coordinator

Ceri finds being the home base for associations rewarding, and loves learning about what various association volunteers are doing in their communities and how they are changing the world. Ceri’s responsibilities include database and event management, providing customer service to association members face-to-face, at events and over the phone, and prepping and staffing many monthly educational programs and meetings.

Sarah Ferrier

Member Services Administrator

Sarah joined SBI with a diverse background in organization management, legal work, and video production. She combines her creative and administrative backgrounds to provide excellent customer service and find creative solutions for association members. She is passionate about using her skills to help mission-driven organizations achieve their goals. Outside of the office, you can find her exploring the mountains, biking around the city, or painting along with Bob Ross videos.

Katie Geluso

Member Services Coordinator

Katie joined SBI in 2017. Previously, they were an admissions assistant at a private Seattle school, as well as a communications assistant for a non-profit in Mexico City. With those experiences, they bring well-rounded knowledge of customer service, administration, event planning, and communications. In their free time, they enjoy thrift shopping and searching for Seattle’s best pozole and street tacos.

Kristen Hamilton

Team Manager

Kristen came to SBI in 2017 from the software industry. She was looking for a role where she felt like she was really helping to better people’s lives, not just a company’s bottom line. Her professional background is in Human Resources, with a focus on systems and database management. Her strengths are top notch customer service, accuracy in data maintenance and reporting, and streamlining processes and procedures. Kristen works remotely, traveling the United States in an RV with her husband and dog. She’s always looking for a new adventure!

Tiffany Hanzo

Team Manager

Tiffany comes to SBI with ten years of experience providing support to Boys & Girls Clubs. Wearing many hats,  she supported event planning for annual auctions, luncheons, and monthly leadership meetings, while also managing teen programming and executing club-wide correspondence. Tiffany’s favorite thing about supporting events are all the little details coming together. She is excited to continue her professional growth in the non-profit management industry. When she isn’t working on events she becomes a karaoke star, entertaining all those around her.

Krystina Toscas

Assistant Director

Krystina’s driving force in life is to elevate the human experience. She likes to connect with others and help them expand—whether for their own personal enrichment or to benefit their work. With this purpose in mind, she supports a diverse set of nonprofits achieve their own missions. Her background with professional and trade associations brought her to SBI Association Management, where she strives to make every member experience the best it can be. If you can’t find Krystina, try looking at the top of the nearest mountain or at your local cheeseburger joint. Her Boston Terrier, Bean, can lead you in the right direction.

Hanna Twiss-Brooks

Member Services Administrator

Hanna brings dependability, flexibility, and a vivacious energy to SBI. With a background in customer service and nonprofits, she looks forward to learning all she can about association management. She’s excited to see how she can apply the skills from her coffee house and camp experience to working with the excellent people at SBI and their clients. When Hanna’s not in the office she dabbles in all kinds of hobbies, most recently sewing and writing.

Stacey Williams

Assistant Director

Stacey moved to Seattle from Australia in 1999. In Australia, she worked both as a teacher and in education management. In Seattle, Stacey continued as an educator supporting families with new babies. More recently she worked at a large Seattle non-profit. Stacey loves to help people and organizations grow and support their goals. Stacey is a seasoned cyclist and enjoys running in her free time.

Meetings & Events

Rachel Horgan

Event Manager

Rachel has always been passionate about events and has spent the past eight years devoted to advancing her event management skills. Her background includes weddings, meetings, hotels, sales at a DMC, and corporate in-house planning. When she is not overdosing on caffeine in the office, she can be found playing soccer, doing stand up comedy, or starting a new hobby!

Ally McGuire

Event Coordinator

Ally discovered her love for planning events as a student leader during high school and college. Ever since then she has immersed herself in various clubs and organizations, always keeping one toe in event planning. After spending the last year traveling the country coordinating teacher development seminars, she is thrilled to be part of such an entertaining and innovative company. She is still fine-tuning her craft, having only graduated in 2017. When she is not in the office, you can find her lost in a used bookstore, exploring nature, or drinking a vat of tea.

Megan Miller

Event Manager

Megan is a firm believer that each day is a new adventure and your life is what you make it. With a background in nonprofit and event management, Megan loves seeing ideas, visions and a well thought out plan come together. She enjoys seeing all the small parts incorporate to create a successful experience for all event attendees. When she is not in a planning meeting, you can find her outside with her two mini dachshunds, cheering on the Indianapolis Colts or checking out the newest craft brewery.

Terry Onustack, CMP

Event Planning Executive

Terry brings a broad background of management experience in both corporate and non-profit events, communications, and marketing to SBI. He is a seasoned Certified Meetings Professional with more than 20 years of experience including serving as meetings and education manager for an international medical association, which entailed overseeing congresses of more than 7,000 attendees. Terry is especially proud of his work on the evolution of the ALISE Conference, making the planning process easier and more efficient for both the conference leadership and staff.

Karen Thompson

Event Manager

Karen has a long history of planning complex events both large and small, in the non-profit and health care industries. She seeks to build first-rate relationships with everyone she meets, and thrives on project collaboration. Karen has launched and run science fiction conventions for fun, which helped her to develop excellent communication skills with a highly diverse population. In her spare time she loves plotting adventures with her husband, creating stained glass and jewelry, and cuddling up with her cats and a good book.

Marketing & Communications

Connor Boyd

Marketing & Communications Coordinator

Connor is excited to be part of a company that is so forward-thinking, innovative, and collaborative. She loves working with and learning from the large variety of SBI’s association clients. Drawing on her diverse background in retail, event organization, and graphic design Connor focuses on customizing customer service. She enjoys making a difference for her clients by listening, building strong organizational systems, and creating user-friendly content. In her spare time, Connor enjoys crafting, cooking, traveling around the world, and exploring the wilderness.

Makenna Wallingford

Marketing & Communications Coordinator

Makenna is excited to use her experience in marketing, graphic design, and copywriting to help develop and manage SBI’s diverse client base of associations. With her strong creative background and technical knowledge, Makenna enjoys editing and innovating, constantly seeking new and efficient methods to improve best practices in all things marketing. In her spare time, Makenna can be found baking, reading, playing with her dogs, going to the gym, or spending time with her friends and family.

Shantaé Young

Marketing & Communications Coordinator

Shantaé is excited to work for a company that is focused on the growth and success of their nonprofit clients. She loves a challenge and enjoys being a part of a team that helps her not only think outside of the box but assists in her professional growth. She has a background in customer service as well as content writing, which she puts to good use working with associations. When she is not at work she loves to get lost in music, a good book, or any Netflix show, with enough longevity/depth to sustain her binge-watching habit.

Finance, Administration & Operations

Steven Burger

Finance Coordinator

Steven Burger brings several areas of expertise to SBI. He spent three years as a legal assistant and seven years as a financial account executive, acting as a liaison between clients and financial institutions, managing accounts with values in the millions. He likes the sense of accomplishment that comes at the end of each day and is steadfast in completing his tasks efficiently.

Michelle Geller

Operations Coordinator

Michelle joined SBI as a bookkeeper, but her skillset quickly expanded her role into being the go-to technology resource and problem-solver. She enjoys working at SBI because of how much fun she has with colleagues, and that teams always come together to support each other during busy times. In her free time, she enjoys reading, writing, knitting, and gardening.

Diana Vengrovski


Diana, who joined SBI in 2007 as a bookkeeper, worked for several years as office branch manager for an international technical equipment company in Lithuania. While there, she maintained customer relations, ensuring the growth of sales and efficient customer service. Diana also participated in financial planning, budgeting and helping customers to obtain financing for their projects.

Join Our Team