Member Services Coordinator

Do you thrive in a challenging and fast-paced environment where prioritizing and multi-tasking are the norm?  

Are you proactive and forward-thinking?

Do you take pride in your work and ownership of your projects?

Are you a natural relationship builder and collaborative problem solver?

Have you worked within CRM systems, maintained websites, and assisted with marketing campaigns?

Have you been in the workforce for a few years and a now looking to assume greater responsibility?

If you answered “yes” to the questions above, consider applying online for the Member Services Coordinator position with SBI Association Management, a progressive Seattle-based nonprofit association management company. In this role you will support a Senior Association Executive (AE) in providing exceptional customer service and executive-level project support to nonprofit associations with a particular emphasis in the environmental, library science, and medical arenas. We are seeking a creative, energetic, and fun professional with an entrepreneurial spirit and strong sense of individual accountability to add to our growing team. In this position you will:

  • Provide executive-level support to a portfolio of regional and national associations, working closely with an Association Executive, Board of Directors, and nonprofit leaders
  • Set up, manage, and maintain multiple client databases; make suggestions for improvements and offer timelines for implementation
  • Effectively juggle multiple routine tasks with larger, longer-term project work
  • Create, delegate, and complete service tickets using our professional services automation software
  • Develop, edit, and publish current, engaging, and relevant content for marketing communications including websites, e-blasts, e-newsletters, brochures, and direct mail campaigns; serve as proof-reader for other members of the team
  • Create and maintain online components of client websites to include registration forms, surveys, job posting forums, listservs, committee communications, etc.
  • Provide meeting preparation through support of registration, speaker communications, exhibitor and committee support, and event attendance; staff registration at meetings and/or events
  • Schedule small meeting venues and request and review contracts, BEOs; logistical planning and reservations as needed
  • Create invoices and prepare receipts as requested; code invoices for AE review and approval
  • Assist with budget development and monthly review of financial statements
  • In the absence of Association Executive, serve as primary point of contact to clients

You are qualified for this position if you can demonstrate:

  • Three or more years professional experience in account services, project management, and/or high-level administrative support role, preferably supporting multiple clients and/or accounts simultaneously
  • Bachelor’s degree in business, communications, nonprofit management, or related field
  • Exceptional customer service skills; enjoy working with the public
  • Superior attention to detail; first class organizational and time management skills with demonstrated ability to manage and prioritize concurrent tasks efficiently
  • Excellent written and verbal communication skills, including ability to proofread and edit written communications
  • Being a proactive project coordinator; able to see “the big picture” and anticipate needs
  • Involvement with meeting/event planning and execution
  • High energy, positive, professional attitude; take pride in work product
  • Ability to produce error-free written content quickly, accurately and on tight deadlines
  • Great team member: willing to roll up your sleeves and pitch in to help your colleagues when needed
  • Strong computer skills to include: Microsoft Office Suite; experience using AMS or CRM platforms desirable
  • Basic web design experience and/or knowledge of HTML a plus
  • Experience working with non-profit organizations/associations, volunteers and/or boards of directors a plus
  • Experience with budgets and financial systems preferred

What we offer

A highly collaborative and professional atmosphere where innovation, proactivity, and efficiency rule. We work hard together and laugh even harder. Our Shindig Squad plans fun parties, potlucks, happy hours, recognition awards, and more! We value problem-solvers and change-agents, and your contributions will be truly appreciated.

Annual salary $37 – 42K DOE plus benefits including health insurance paid at 80%, 401K employer contribution, 10 paid holidays, vacation and wellness time, professional development plan, and an annual educational stipend.

As the leading AMC in the Pacific Northwest, SBI Association Management is known for providing innovative technology solutions, marketing, event management, and financial and executive services to manage and grow member-based professional societies and associations. SBI provides strategic counsel and manages the day-to-day of its client organizations so their members can thrive. Learn more at

SBI is located in the Northgate area of Seattle and was named as one of the 2012 finalists for Washington’s Best Workplaces by the Puget Sound Business Journal. We have a hardworking, dedicated team who will participate in the hiring process. All finalists may be asked to take an assessment evaluation and will receive a background check.

Apply now >>