Member Services Administrator

Do you thrive in a challenging and fast-paced environment where prioritizing and multi-tasking are the norm?

Are you proactive and forward-thinking?

Do you take pride in your work and ownership of your projects?

Do you have exceptional attention to detail and first-class organizational skills?

Have you worked with CRM systems, maintained websites and assisted with marketing campaigns?

If you answered “yes” to the questions above, consider applying online today for the Member Services Administrator position with SBI Association Management, a progressive Seattle-based association management company. In this role, you will support a team of Association Executives, Event Managers and Marketing and Member Services specialists in providing exceptional customer service and project support to nonprofit clients. We are seeking a creative, energetic and fun professional with an entrepreneurial spirit and strong sense of individual accountability to add to our growing team. This is a great position for a recent college graduate or someone looking to grow and flex their customer service, marketing, and event planning skills!

In this position you will:

  • Provide day-to-day administrative support to multiple nonprofit associations
  • Provide “first touch” customer service to all clients: answer phone and email inquiries
  • Create, assign and complete service tickets using our professional services automation software
  • Develop, edit and publish current, engaging and relevant content for marketing communications including websites, e-blasts, e-newsletters, brochures and direct mail campaigns
  • Maintain multiple client databases and online components of client websites to include registration forms, surveys, job posting forums, listservs, committee communications, etc.
  • Provide meeting preparation through support of registration, speaker communications, exhibitor and committee support and event attendance; staff registration desk at meetings and/or events
  • Create invoices and prepare receipts as requested
  • Schedule client meetings with venues; support logistical planning and reservations as needed

You are qualified for this position if you can demonstrate that you have:

  • 2+ years professional experience in customer service, account services and/or administrative support role, preferably supporting multiple clients and/or accounts
  • Bachelor’s degree in business, communications, nonprofit management or related field
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and enjoy working with the public
  • Superior attention to detail; first-class organizational and time management skills with demonstrated ability to manage concurrent tasks efficiently
  • Possess high energy, positive, professional attitude; take pride in your work
  • Ability to produce error-free written content quickly, accurately and on tight deadlines
  • Strong computer skills to include: Microsoft Office Suite; experience using AMS or CRM database systems desirable
  • Basic web design experience and/or knowledge of HTML preferred
  • Involvement with meeting/event planning, event registration, and execution a plus
  • Great team member: willing to roll up your sleeves and pitch in to help your colleagues when needed
  • Experience working with non-profit organizations, volunteers and/or boards of directors a plus


$35-40K DOE annually to include: 401K employer contribution, 10 paid holidays, accrued wellness and vacation time, health insurance paid at 80%, and annual educational stipend.

Working at SBI Association Management:

As the leading AMC in the Pacific Northwest, SBI Association Management is known for providing innovative technology solutions, marketing, event management, and financial and executive services to manage and grow member-based professional societies and associations. SBI provides strategic counsel and manages the day-to-day of its client organizations so their members can thrive.

SBI is located in the Northgate area of Seattle and was named as one of the 2012 finalists for Washington’s Best Workplaces by the Puget Sound Business Journal. We have a hardworking, dedicated team who will participate in the hiring process. All finalists will receive a background check.

Apply online >>